Our range of enforcement options for violations | Twitter Help (2022)

When we take enforcement actions, we may do so either on a specific piece of content (e.g., an individual Tweet or Direct Message) or on an account. We may employ a combination of these options. In some instances, this is because the behavior violates the Twitter Rules. Other times, it may be in response to a valid and properly scoped request from an authorized entity in a given country. Below are some of the enforcement actions that we may take.

Tweet-level enforcement


We take action at the Tweet level to ensure that we are not being overly harsh with an otherwise healthy account that made a mistake and violated our rules. A few of the ways in which we might take action at the Tweet level include:

Labeling a Tweet that may contain disputed or misleading information: Our current misleading information policies cover: synthetic and manipulated media, COVID-19, and civic integrity. If we determine a Tweet contains misleading or disputed information per our policies that could lead to harm, we may add a label to the content to provide context and additional information.

Limiting Tweet visibility: This makes content less visible on Twitter,either by making Tweets ineligible for amplification in Top search results and on timelines for users who don’t follow the Tweet author, by downranking Tweets in replies (except when the user follows the Tweet author), and/or excluding Tweets and/or accounts in email or in-product recommendations. Limiting Tweet visibility depends on a number of signals about the nature of the interaction and the type of the content.

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Requiring Tweet removal: When we determine that a Tweet violated the Twitter Rules, we require the violator to remove it before they can Tweet again. We send an email notification to the violator identifying the Tweet(s) in violation and which policies have been violated. They will then need to go through the process of removing the violating Tweet or appealing our review if they believe we made an error.

Hiding a violating Tweet while awaiting its removal: In the interim period between when Twitter takes enforcement action and the person removes the Tweet, we hide that Tweet from public view and will replace the original content with a notice stating that the Tweet is no longer available because it violated our Rules. Additionally, this notice will be available for 14 days after the Tweet is removed.

Where this notice is available:

  • The details page of the Tweet in violation on Twitter for iOS and Android, and twitter.com.
  • The profile page of the account in violation on Twitter for iOS and Android, and twitter.com.

Where this notice is not available:

  • Areas outside of profiles and Tweet details pages, such as Home timeline, notifications, and search of any Twitter client.

Notice of public interest exception: In rare cases, we may determine that it is in the public interest for a Tweet that would otherwise be in violation of our rules to remain accessible on our service. Learn more about the public interest exception.

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When we make such an exception, we’ll place the Tweet behind a notice explaining the exception and giving you the option to view the Tweet if you wish.

When applying the notice, we’ll also take the following actions to reduce the Tweet’s visibility on our service:

  • We’ll turn off engagements like replies, Retweets, and likes. If you want to talk about it, you can still Quote Tweet.
  • We won’t show any engagement counts on the Tweet (e.g. number of likes, replies), but any prior engagements can be undone (e.g. unliked, Retweets undone).
  • Any previous replies will not be viewable within the Tweet details.

Additionally, in order to minimize potential harm, Tweets that are placed behind the notice will not be available in the following areas of Twitter:

  • Tweets in the “Top Tweets” Home timeline
  • Safe search
  • Recommendations via push and Notifications tab
  • Email and text recommendations
  • Live event timeline
  • Explore tab

Direct Message-level enforcement


Stopping conversations between a reported violator and the reporter’s account:
In a private Direct Message conversation, when a participant reports the other person, we will stop the violator from sending messages to the person who reported them. The conversation will also be removed from the reporter's inbox. However, if the reporter decides to continue to send Direct Messages to the violator, the conversation will resume.

Placing a Direct Message behind a notice:

In a group Direct Message conversation, the violating Direct Message may be placed behind a notice to ensure no one else in the group can see it again.

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Account-level enforcement


We take action at the account level if we determine that a person has violated the Twitter Rules in a particularly egregious way, or has repeatedly violated them even after receiving notifications from us.

Requiring media or profile edits: If an account’s profile or media content is not compliant with our policies, we may make it temporarily unavailable and require that the violator edit the media or information in their profile to come into compliance.We also explain which policy their profile or media content has violated.

Placing an account in read-only mode: If it seems like an otherwise healthy account is in the middle of an abusive episode, we might temporarily make their account read-only, limiting their ability to Tweet, Retweet, or Like content until calmer heads prevail. The person can read their timelines and will only be able to send Direct Messages to their followers.

When an account is in read-only mode, others will still be able to see and engage with the account. The duration of this enforcement action can range from 12 hours to 7 days, depending on the nature of the violation.

(Video) Administrative, Civil and Criminal Enforcement Options

Verifying account ownership: To ensure that violators do not abuse the anonymity we offer and harass others on the platform, we may require the account owner to verify ownership with a phone number or email address. This also helps us identify violators who are operating multiple accounts for abusive purposes and take action on such accounts.Note that when an account has been locked pending completion of a challenge (such as being required to provide a phone number), it is removed from follower counts, Retweets, and likes until it provides a phone number.

Permanent suspension: This is our most severe enforcement action. Permanently suspending an account will remove it from global view, and the violator will not be allowed to create new accounts.When we permanently suspend an account, we notify people that they have been suspended for abuse violations, and explain which policy or policies they have violated and which content was in violation.

Violators can appeal permanent suspensions if they believe we made an error. They can do this through the platform interface or by filing a report.Upon appeal, if we find that a suspension is valid, we respond to the appeal with information on the policy that the account has violated.

Actions we may take against non-violating content


Placing a Tweet behind a notice:
We may place some forms of sensitive media like adult content or graphic violence behind an interstitial advising viewers to be aware that they will see sensitive media if they click through. This allows us to identify potentially sensitive content that some people may not wish to see. Learn more about how to control whether you see sensitive media.

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Withholding a Tweet based on age:We restrict views of specific forms of sensitive media such as adult content for viewers who are under 18 or viewers who do not include a birth date on their profile. Adult content is any consensually produced and distributed media that is pornographic or intended to cause sexual arousal. Age-restricted content will be placed behind interstitials, which you can learn about here.

Withholding a Tweet or account in a country: We may withhold access to certain content in a particular country if we receive a valid and properly scoped request from an authorized entity in that country. We also clearly indicate within the product when content has been withheld. Read more about country withheld content.

FAQs

Why did my Twitter get permanently suspended? ›

Abusive Tweets or behavior: We may suspend an account if it has been reported to us as violating our Twitter Rules surrounding abuse. When an account engages in abusive behavior, like sending threats to others or impersonating other accounts, we may suspend it temporarily or, in some cases, permanently.

How long is Twitter permanent suspension? ›

“The duration of this enforcement action can range from 12 hours to 7 days, depending on the nature of the violation,” according to the support page. Sometimes Twitter will ask for owners to verify the account to ensure that violators “do not abuse anonymity” on the platform to harass others.

How do I know if my Twitter account is permanently banned? ›

The new notices spell out your status and provide some additional guidance for those who are locked or suspended. If you've been permanently suspended, you can submit an appeal, according to one notice, and if your account has been locked, that notice says most accounts get full access back in a week.

Why can't I deactivate my suspended Twitter account? ›

You cannot delete a suspended Twitter account directly.

With Twitter's strict policies, you have only two options to delete a suspended account: Send a request to Twitter's customer support. Unsuspend the account and then delete it.

Can you get around a Twitter ban? ›

You can't circumvent a Twitter suspension, enforcement action, or anti-spam challenge. This includes any behavior intended to evade any Twitter remediation, such as creating a new account or repurposing an already-existing account.

Is it possible to get a permanently suspended Twitter account back? ›

When we permanently suspend an account, we notify people that they have been suspended for abuse violations, and explain which policy or policies they have violated and which content was in violation. Violators can appeal permanent suspensions if they believe we made an error.

Can I get my Twitter account back? ›

Deactivated accounts can be reactivated within 30 days of deactivation by logging in with the account username (or email address) and password on twitter.com or through your Twitter for iOS or Android app.

Does Twitter report to police? ›

Non-public information about Twitter users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, other valid legal process, or in response to a valid emergency request, as described below.

What does Twitter jail mean? ›

Twitter Jail is when your account is temporarily suspended and you are unable to gain access to your profile or release updates. The length of time that people spend in Twitter Jail varies and the social media network doesn't notify you of a suspension of your account or how long the punishment will last.

Can I email Twitter for help? ›

Unlike many businesses, Twitter won't let you call, text, or email them. Instead, you have to directly message Twitter or access their help center.

How long does it take for Twitter to unlock your account? ›

The process can take up to 72 hours and we'll notify you through Twitter and email when your account is ready. Please note that when your account is eligible for restoration, you'll have 30 days to proceed, after which, you'll no longer be able to regain access to your account.

How long is an account temporarily restricted on Twitter? ›

After a limited number of failed attempts to sign in to Twitter, you will be temporarily locked out from trying to sign in. When your account is locked, you will not be able to sign in — even with the correct password. This lock lasts about an hour and will then clear on its own.

How long do Twitter appeals take? ›

There are no specified timescales for Twitter to review an appeal and restore an account. In our case, we could find no violation of the Twitter rules and our account was restored approximately 2 weeks after filing an appeal.

How many times can you deactivate Twitter? ›

If you choose to take a break, remember that you can only stay deactivated for 30 successive days. Afterward, your account information is gone forever. So, if you're planning to stay away for longer, remember to reactivate and deactivate again intermittently.

How do you recover a suspended Instagram account? ›

If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username. Was this helpful?

What happens if your Twitter appeal is denied? ›

That's the good news: if you believe Twitter made a mistake, you can appeal your account suspension. The bad news is if you appeal is denied, your Twitter account suspension becomes permanent. Twitter will remove your account from global view AND you will not be allowed to create new accounts.

Can Twitter ban your IP? ›

Twitter doesn't ban an IP address. It bans the user account. It prohibits the user from creating another account with the same information. Twitter does not find the IP ban helpful as People can use different locations to access a Twitter account.

How do I remove a search ban on Twitter? ›

Follow these simple steps to remove a shadowban from your Twitter account.
  1. Don't Tweet. Do not make the mistake of Tweeting during your shadowban period. ...
  2. Clear all social activity that you feel might have caused the shadowban. ...
  3. Check if you have picked the wrong interests. ...
  4. Contact the Twitter support team.
6 Apr 2022

What is a ban evasion? ›

Overview: Online ban evasion is the act of circumventing suspensions on online platforms like Wikipedia, Twitter, and Facebook.

How many 30 day bans can you get on Facebook before they disable your account? ›

3 strikes: 3-day restriction from creating content. 4 strikes: 7-day restriction from creating content. 5 or more strikes: 30-day restriction from creating content.

Why is my account suspended Instagram? ›

Instagram may disable, or suspend, an account if they participate in suspicious activity. For example, if you try to follow or unfollow too many users within a short space of time, you will receive an error message. These limitations also include going OTT with comments, likes and messages on the app.

How can I see deleted tweets? ›

  1. Method #1: Use an Internet Archive Platform Such as Wayback Machine.
  2. Method #2: Try Google Cache.
  3. Method #3: Use Third-Party Apps.
  4. Method #4: Recover the Archive of Your Twitter Account.

Why do Twitter accounts get locked? ›

If you see a message that says your account has been locked for security purposes, this means that we have detected suspicious behavior, and it appears as though your account may have been compromised.

What happens when Twitter account is deactivated? ›

Once permanently deactivated, all information associated with your account is no longer available in our Production Tools. Search engines and other third parties may still retain copies of your public information, like your profile information and public Tweets, even after your account has been permanently deactivated.

Does your Twitter account get deleted after 30 days? ›

What happens when you delete Twitter? If you don't access your account for 30 days after deactivate it, it will be permanently deleted. That means you can't reactivate it after the 30-day window, and all your old tweets are gone. However, your information might still appear on search engines like Google and Bing.

Can deleted tweets be used in court? ›

No warrant needed, no privacy: Judge rules even deleted tweets can be used in court.

Can a Twitter account be traced? ›

If someone has your email address or phone number in their contacts, they may find your account when they upload those contacts to Twitter. Your account may also appear as a suggestion for others to follow if your email address or phone number is included in the contacts that others have uploaded.

Can you sue someone for tweeting about you? ›

You can sue someone for a defamatory tweet if you have a valid defamation claim that is not subject to one of countless defamation defenses or barred by procedural requirements. However, you must either know who made the tweet or uncover their identity if they are using an anonymous username.

How do you get out of Twitter jail fast? ›

2 Breaking Out of Twitter Jail

The only way to get out of "Twitter jail" is to wait. If you are placed in time out for sending too many messages during an hour, you can send messages again during the following hour.

How do I stop Twitter jail? ›

Here's What You Can Do to Avoid Twitter Jail:
  1. Don't Post the Same Content Repeatedly. ...
  2. Don't Create Multiple Twitter Accounts. ...
  3. Don't Just Use Twitter to Blast Out Links. ...
  4. Watch Your Following & Follower Ratio. ...
  5. Be Active on Your Twitter Account. ...
  6. No Phishing or Malware. ...
  7. Don't Abuse Hashtags. ...
  8. Don't Abuse Trending Topics.
20 Jan 2011

What is a ghost ban on Twitter? ›

Shadow banning, also called stealth banning, hellbanning, ghost banning or comment ghosting, is the practice of blocking or partially blocking a user or the user's content from some areas of an online community in such a way that the ban is not readily apparent to the user.

What is Twitter email address? ›

The first email address on the list is support@twitter.com. This is, in fact, a general support email.

How do you make a complaint to Twitter? ›

Five golden rules for complaining using Twitter
  1. Keep it specific. Find and use the firm's @name - many have dedicated customer twitterfeeds which Twitter will find once you start typing it.
  2. Keep it brief. Explain your problem in no more than 280 characters, including spaces. ...
  3. Keep it factual. ...
  4. Keep it going. ...
  5. Keep it public.
10 Mar 2020

How do I contact Twitter executives? ›

Phone Number: You can contact Twitter headquarters at 1-415-222-9670. Email: Emailing Twitter is not the best way to connect with Twitter headquarters. If you want to contact Twitter headquarters, the best option is to Tweet the company page [+].

What is suspicious activity Twitter? ›

This is usually a case if you've been tweeting the same tweet over and over (too often) or your each tweet content is same or include spammy links. Also, your actions will be considered as spam if you send large number of direct messages in short period of time or with the same content to many Twitter accounts.

What does it mean when an account on Twitter is temporarily restricted? ›

The accounts that have been temporarily restricted show a message to each profile visitor that the account has violated Twitter Rules, asking them to confirm if they still want to view it. It is to be noted that repeat violations of Twitter rules may lead to permanent suspension of your Twitter account.

Who blocked me on Twitter? ›

The only surefire way to tell if someone has blocked you on Twitter is to visit their profile. When someone blocks you on Twitter, their profile will display a message saying that you can't view their tweets. You can also use the website blolook to get a count of how many people have blocked you on Twitter.

Why has my account been suspended? ›

' Your account has been suspended means that the hosting provider has temporarily taken your site offline. Web hosts suspend websites for different reasons like malware infection, spam content, payment failure, and other policy violations.

Why is my account temporarily unavailable? ›

The error message “Account Temporarily Unavailable” means there is a connection issue, or the site has been taken down for maintenance. Normally if you close the site and reopen it the message will go away, and you can continue with your transaction.

What does temporarily restricted mean? ›

Temporarily Restricted are those items that were received with a donor-imposed restriction that will be satisfied in the future (generally within one year). The donor's restriction may be for a particular purpose or program or for use in a specified time period.

Does Twitter really respond appeals? ›

Violators can appeal permanent suspensions if they believe we made an error. They can do this through the platform interface or by filing a report. Upon appeal, if we find that a suspension is valid, we respond to the appeal with information on the policy that the account has violated.

How do I know if my Twitter account is permanently banned? ›

The new notices spell out your status and provide some additional guidance for those who are locked or suspended. If you've been permanently suspended, you can submit an appeal, according to one notice, and if your account has been locked, that notice says most accounts get full access back in a week.

Does Twitter tell you who reported your Tweet? ›

There's no way for somebody to tell that it was you who reported them – but they will know that their tweet was investigated, even if no action is taken.

What happens if you violate Twitter rules? ›

If we identify an account or Tweet that violates the Twitter Rules, there are a range of enforcement options we may pursue. These include limiting Tweet visibility, requiring a user to delete a Tweet, placing accounts in read-only mode or, for more serious or repeat offences, permanently suspending an account.

What are the rules and regulations of Twitter? ›

Our rules are to ensure all people can participate in the public conversation freely and safely.
  • Safety. Violence: You may not threaten violence against an individual or a group of people. ...
  • Privacy. ...
  • Authenticity. ...
  • Enforcement and Appeals. ...
  • Third-party advertising in video content.

What is considered harassment on Twitter? ›

We take action against the use of insults, profanity, or slurs to target others. In some cases, such as (but not limited to) severe, repetitive usage of insults or slurs where the primary intent is to harass or intimidate others, we may require Tweet removal.

Does Twitter report to police? ›

Non-public information about Twitter users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, other valid legal process, or in response to a valid emergency request, as described below.

How long do Twitter appeals take? ›

There are no specified timescales for Twitter to review an appeal and restore an account. In our case, we could find no violation of the Twitter rules and our account was restored approximately 2 weeks after filing an appeal.

Why does Twitter keep limiting my account? ›

If you see a message that says your account has been locked for security purposes, this means that we have detected suspicious behavior, and it appears as though your account may have been compromised.

How long is an account temporarily restricted on Twitter? ›

After a limited number of failed attempts to sign in to Twitter, you will be temporarily locked out from trying to sign in. When your account is locked, you will not be able to sign in — even with the correct password. This lock lasts about an hour and will then clear on its own.

Can my Twitter account be traced? ›

If someone has your email address or phone number in their contacts, they may find your account when they upload those contacts to Twitter. Your account may also appear as a suggestion for others to follow if your email address or phone number is included in the contacts that others have uploaded.

Can you trace a deleted Twitter account? ›

If no more than 30 days have passed since you've deleted your Twitter account, you can still restore it. Can a deleted Twitter account be traced? Unfortunately, yes.

What causes a search ban on Twitter? ›

In order to keep your search results relevant, Twitter filters search results for quality Tweets and accounts. Material that jeopardizes search quality or creates a bad search experience for other people may be automatically removed from Twitter search.

Can you sue for harassment on social media? ›

Yes, you can sue for social media defamation. However, while it may seem natural to want to sue the social media platform for defamation, your best option is to file a defamation lawsuit against the individual poster or commenter.

What words get you suspended on Twitter? ›

So far, accounts have been suspended for the phrases: "Kill myself, cut myself, hang myself, suicide, punch and I wanna die." Basically any words that trigger or imply self harm and suicide. Even simple everyday phrases like "ugh kill me" and common "stan twitter" phrases are getting accounts suspended.

Is social media harassment a crime? ›

California criminalizes cyber harassment under Section 653.2 of the California Penal Code. Under 653.2, it is a misdemeanor to electronically post certain types of information about an individual on the internet.

Can Twitter track your IP address? ›

Does Twitter know my IP address? Yes, Twitter mentions in its privacy policy that it receives information about your IP address, the device you're using, and other personal information when you use Twitter. If you want to learn how you can change your IP address so Twitter can't see it, you can read this article.

Can you sue someone for tweeting about you? ›

You can sue someone for a defamatory tweet if you have a valid defamation claim that is not subject to one of countless defamation defenses or barred by procedural requirements. However, you must either know who made the tweet or uncover their identity if they are using an anonymous username.

What happens if a Tweet is reported? ›

Additionally, you may click through and view the Tweet should you wish. Reporting a Tweet or List does not automatically result in the account being suspended. Reported messages and conversations will disappear from your inbox and cannot be recovered.

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